[](https://www.youtube.com/richardyu1)We're looking for afull-time Client Success Coachto join our fast-growing team at Richard Yu's online education company. Our mission is simple:help everyday people launch impactful online digital arbitrage businessesthat transform livesstarting with their own.
If you're someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people's lives, keep reading.
**About Us:**
Richard Yu is an online business coach with:
* 100K+ subscribers on YouTube->[youtube.com/richardyu1](http://youtube.com/richardyu1)
* A growing personal brand on Instagram->[instagram.com/richardyuzee](http://instagram.com/richardyuzee)
Our company is fast-paced, and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
**About The Role:**
This is aremote, full-timeposition. You must be available during8AM-5PM EST, Monday to Friday. On average, you'll workup to 9 hours per day, and some days will require a little more effort of 10 hours.
You must currently live inNorth America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we're in the coaching business.
**Requirements**
**Here are the requirements:**
* You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
* You will be conducting new onboarding calls daily to welcome in new students.
* You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
* You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
* Weekly group coaching calls answering client questions
* Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
* Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
* Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
* Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
* Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
* You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
* You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
**WHO THIS IS FOR:**
* A coach or mentor at heartyou love helping people
* Clear, professional communicator (spoken and written English)
* Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
* Sales background
* Able to handle fast-paced environments, multiple clients, and changing priorities
* Willing to grow with us long-term (3+ years)this isn't a side hustle
* Open to feedback and constructive coaching (we'll train you, but we expect growth)
* Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etcor willing to learn fast
**WHO THIS IS NOT FOR:**
* You have another full-time job or multiple freelance clients
* You struggle with structure, deadlines, or fast execution
* You dislike being challenged to improve daily
**Benefits**
**Expected Earnings (Rev share on book of business):** $10,000-$15,000+ USD/month (depending on experience)
**Commission opportunities:** % on referrals, upgrades, renewals, and pending payment collections.
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