Client Delivery Manager

**Up to USD 80,000**per year, on a full time, contractor contract Fully remote working! Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments. Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance **Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).** **ABOUT US** Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. **The Role** This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end.You'rethe day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account cangrow, andgo after it. You'llwork across product, engineering, delivery and content, andyou'llunblockwhat'sstuck rather than wait to be toldit'sstuck.It'sa role with genuine autonomy, and genuine accountability for what gets delivered. **Sports Focus** Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draftmomentor an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets youanticipatethose moments rather than react to them. Youdon'tneed to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, contenttimingand client pressure shift across it. **What You'll Do** * Drive the accountforwardevery day - spot what needs doing and doit, beforeit becomes a problem. * Pull together product, engineering,deliveryand operations to landwhat'sbeen committed. * Make sure what we ship to the client is right - both the quality and the substance. * Be the client's main point of contact, including daily requests from their executives. * Turn client requests into clear priorities and next steps. * Own account planning - roadmap, renewals,expansionsand the commercial detail. * Own clientreporting, andmake it something they act on rather than just read. * Handle incidents and escalations calmly - set expectations, align people, drive a resolution. * Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation. **What We Are Looking For** * You work proactively and independently, and you can hold a lot of moving parts at once. * You think critically about what a clientactually needs, not just what they asked for. * You'recomfortable working across teams and getting things done without formal authority. * You communicate sharply - complex things, said simply. * You'vemanaged enterprise client relationships before (3+ years is a guide, not a rule - we care about capability). * You can work US Eastern Time hours, with reliable internet. * You have a genuine interest in basketball. **RECRUITMENT PROCESS** * An initialcall with a member of the Operations team. * A compensated exercise to test skills relevant to the role. * Interview and exercise review with Andy (Chief Delivery Officer). * Final interview with Bob (Founder & CEO). And that's it!