Senior ServiceNow Developer | Remote

About the Role -------------- We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required. What You'll Do -------------- * Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement) * Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems * Write advanced JavaScript for ServiceNow scripting Script Includes, Business Rules, UI Actions * Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible * Support platform governance, data integrity, and technical debt reduction * Collaborate closely with existing product and delivery teams against defined requirements and user stories * Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable * Support ACL remediation and platform security hygiene What You Bring -------------- * Strong to expert-level hands-on ServiceNow development experience * 5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred) * Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions) * Strong communication skills for close collaboration with client and delivery teams * Comfort working within an upgrade-safe, OOTB-first configuration philosophy * Ability to work independently against pre-defined requirements and user stories Nice to Have ------------ * Experience with specialized ServiceNow modules: Integration Hub, Performance Analytics, Software Asset Management (SAM), CSM, or App Engine Studio * ITIL 4 Foundation certification * Experience with AI-enabled ServiceNow capabilities (Now Assist / GenAI, Virtual Agent) * Experience with CSDM 4.0/5.0 and enterprise-scale platform architecture