Deal Operations Manager - Canada, Europe

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. **WHAT IS IN IT FOR YOU** You will be joining a growing company where you can contribute to many "firsts". Plus these benefits: * Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor) * Home office equipment upgrade (furniture, ear plugs ) or membership to a local co-working space after your onboarding * Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays * Personal development fund for courses, books, conferences, and material * VSOP (Virtual Stock Option Plan) * The annual international team-building trip, quarterly and monthly online get-togethers * As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules * An international team that loves to have fun at work and works hard together to accomplish shared goals ### **JOB SUMMARY** Storyblok is hiring a **Deal Operations Manager** to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower. ### **ESSENTIAL JOB FUNCTIONS** 1. **Deal operations workflow and process** * Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. * Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. * Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. 1. **Deal construction and design strategy support** * Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. * Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. * Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting. 1. **Legal execution and Finance revenue recognition readiness** * Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. * Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. * Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk. 1. **Pricing, packaging, NPI, and DealHub CPQ rollout** * Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. * Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. * Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. 1. **Quote-to-cash quality, cadence, and continuous improvement** * Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records. * Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements. * Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction. ### **EDUCATION AND EXPERIENCE** * Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience. * 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS. * Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes. * Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction. * Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance. * Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis). * Strong analytical skills and comfort working in Salesforce and reporting tools. * Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking. ### **PROFESSIONAL COMPETENCIES** * Commercial acumen: structures sound deals that balance customer value, risk, and revenue / margin outcomes. * Process design: builds clear, scalable workflows, SLAs, and escalation paths that scale beyond manual effort. * Cross-functional coordination: aligns Sales, Legal, Finance, Systems, Order Management, and CS around complete deal packages. * Attention to detail: enforces quote quality, approval readiness, and pre-signature checks to reduce downstream defects. * Operating rigor: runs cadences with KPIs, defect logs, and root-cause reviews that drive measurable improvement. * Influence without authority: guides Sales toward documented paths and sound commercial discipline. * Communication: produces clear guidance, decision rules, and leadership-ready operating views. * Continuous improvement and automation mindset: identifies automation / AI use cases that reduce cycle time and rework. **MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS** Remote (home) work opportunity or funded by Storyblok co-working space **GENERAL TERMS** _Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. _You can find more information about our privacy policy__[here](https://www.storyblok.com/legal/applicants-privacy-policy)__.__ All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain ([storyblok.com](http://storyblok.com/)). _Here is a sneak peek of__[Storyblok's Visual Editor](https://www.youtube.com/watch?v=yxinDgI-WVU)_ _If you need an accommodation for any part of the application process, please email [talent.acquisition@storyblok.com](mailto:talent.acquisition@storyblok.com)_