Customer Onboarding Specialist for Company Incorporations (Full Time)

**Job Responsibilities** * Own the post-sale customer journey for company incorporation services across multiple jurisdictions. Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care. * Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly. * Coordinate with external vendors to ensure timely, accurate service delivery. * Maintain and update SOPs for all onboarding and incorporation-related workflows. * Identify friction points and implement improvements that enhance client satisfaction and response rates. * Ensure compliance with internal quality checks and jurisdictional regulatory standards. **Requirements / Must Have** * 2+ years of hands-on experience in corporate services or company incorporation. * Proven knowledge of KYC processes and compliance protocols. * Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks. * Excellent written and spoken English; clear communicator under pressure. * High level of empathy and client orientation; anticipates client concerns before they escalate. * Critical thinking is an absolute must-have * Demonstrated self-motivation and proactiveness in remote environments. * Listen, Learn, Grow mindset * Minimum 2 years of successful remote work experience. * Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive). * Based in a European timezone (UTC to UTC+3). **Nice to Have** * Experience handling KYC for complex incorporations and/or international bank account setups. * Multilingual fluency, particularly in languages relevant to offshore or international clientele. * Familiarity with CRM tools or client-facing ticketing systems. **Benefits** * Work from anywhere, on a flexible schedule, part of a fully remote team * Compensation based on experience with regular performance reviews * 20 paid vacation days per year